When you become a client of Evolve and Grow Coaching, we will together explore how to improve your customer service, so that you are in the top of your sector, and how to deal with your customers more efficiently. We will take time to learn how you do business by mapping out the client journey from end-to-end. This way we will be able to highlight blockages and the stumbling blocks to progress. It will also give us the opportunity to suggest ways that you should be able to streamline your services, to accelerate them and to improve the way you deal with your customers as a whole.
We understand the importance of keeping abreast of market changes, and how they affect both you and any potential customers. Remember, you need to supply what your customers want as well as need.
It’s our aim to develop your business so it climbs to become part of the top twenty percent of your particular business sector. That way, your clients become your own marketing as they rave about what you do to others. We can only achieve this, however, by looking at your customers’ experiences in detail. We partner with the organisation Shoppers Anonymous, who provide mystery shoppers on our behalf within certain private programmes.
Don’t forget, at Evolve and Grow Coaching we have over two decades worth of experience in developing businesses using the data from mystery shopping and other tools. We’re personable, approachable, experienced and flexible, and we really do go the extra mile in order to deliver practical solutions that are tailored for your business. We deliver results via experience, as all our team can say “been there, done that!”
“We work by taking the tried and trusted processes used by large, successful corporations and implementing them in a practical way that suits small-to-medium-sized Trade businesses. Our solutions must deliver financial return for our clients for us to feel satisfied that we’ve achieved our aim.”
— Alison Warner
One of our core principles is to make a sustainable impact to communities in need. We support several charities in the developing world and as our business grows so does that level of support. We do this via financial donations and by passing on skills and knowledge to generate greater independence.